This policy explains what personal information Kintsugi Shop collects, why, and what you can ask us to do with it.
Who is responsible for your data
[Your name or company name], [registered address], is the controller of your personal data. Contact us through the contact page with any privacy question.
What we collect
- Your name, email, phone number and addresses when you place an order.
- Your order history and any messages you send us.
- Technical data such as your IP address and browser, used to keep the site secure.
Card details are handled by our payment provider. We never see or store them.
Why we use it
We use your information to take payment, deliver your order, answer your messages and meet our legal and tax obligations. We only send marketing emails if you have asked for them, and you can unsubscribe at any time.
Who we share it with
Only the companies that help us run the shop: our payment provider, our delivery couriers, and our website host. We never sell your data.
How long we keep it
Order records are kept for six years, as required for tax. Messages are deleted once they no longer need an answer.
Cookies
We use the cookies needed for your basket and checkout to work. We do not use advertising cookies.
Your rights
You can ask to see, correct or delete the information we hold about you, or object to how we use it. If you are unhappy with our answer, you can complain to the Information Commissioner’s Office at ico.org.uk.